Be nice, but be firmĪt the end of the day, the Genius you’re talking to is just another person working their daily retail job. So like visiting any other doctor, get a second opinion first. You may be out of luck, but you never know. So if the Genius Bar can’t fix your problem, take it to an independent repair shop (or even a tech-savvy friend) and see if they can do anything. Others may go above and beyond the call of duty, but that’s never guaranteed. Geniuses are given specific troubleshooting steps by Apple, and many will just stick to those. Don’t be afraid to look for help elsewhere You’ll need to give Apple a call, explain your situation, and they should be able to transfer you to a supervisor who can set up an at-home visit. They don’t advertise it heavily on their site, but Apple actually offers at-home repairs for desktop Macs if you’re still under the AppleCare warranty. If you need service on a desktop Mac, it might be a hassle to take it into the store. See if you’re eligible for at-home repair We’d encourage you to remind them of that fact if they try to pull a fast one. The same goes for devices that you or a third party has repaired: Apple may decline to offer warranty coverage, even though it is illegal for them to do so. In other cases, Apple may deny warranty coverage if you’ve damaged the phone, even if that damage isn’t directly related to your issue. So don’t go demanding a free repair you aren’t entitled to. It’ll just be a lower service fee than you would have paid without AppleCare+. But if you damage your screen, dunk the phone in water, or otherwise damage it accidentally, you’ll have to pay a service fee to fix that damage. If your device has a known issue that you didn’t cause, then AppleCare will likely give you the repair for free. You also have the option to purchase an extended warranty called AppleCare+, which not only adds an extra year (or two) of service but includes coverage for accidental damage, theft, and loss. When you buy an Apple device, you get a one-year warranty with the device called AppleCare. Apple schedules those appointments assuming they’ll last 10-15 minutes each, so bringing a bunch of “but also” problems with you is only going to slow them down-and potentially get you worse service from a rushed technician. If you have multiple issues or multiple devices that require service, make multiple appointments back-to-back from one another. (You can also do this from the Apple Support app.) Head to Apple’s website, click the “Get Hardware Help” button at the bottom, and make an appointment for the device in question. If this is your first trip in a while, going to the Apple store is like going to the DMV now, and an appointment is crucial if you don’t want to stand around waiting. Once upon a time, you could walk up to the Genius Bar, wait a few minutes, and get quick service.

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